All sales are final. There are no refunds.
Subscribers have the privilege of exchanging their tickets for another performance of the same show for free. In order to make your exchange, you need to contact the Box Office at least 24 hours in advance and have your original tickets in hand. Exchanges can be made over the phone or in person during Box Office hours. We cannot make exchanges for future shows during the 30 minutes prior to a performance to ensure that evening’s performance begins on time.
Non Subscribers may exchange their tickets for a service fee.
We cannot exchange tickets for missed productions.
Latecomers will be seated at a time and location deemed appropriate by the House Manager so as to minimize the interruption of the performance. If you arrive late to a performance the House Manager may assign you different seats than what your tickets are for. You may take your regular seats at intermission.
All persons, regardless of age, must have a ticket and be able to sit quietly throughout the entire performance.
No food or drinks, with the exception of bottled water, is allowed in the theatre.
Tickets purchased by phone or internet will be held at the Will Call window. You may pick up your tickets at anytime during Box Office hours.
Please notify the box office when you purchase tickets if you have special needs, including wheel-chair access.
Gift Certificates are treated as a check sale. There is no refund or exchange. You may reserve seats with the gift certificate and then bring the gift certificate to the will call window. In the event you do not attend, the gift certificate becomes null and void.
If you have lost your tickets, you may call the Box Office to have your tickets re-issued. Original tickets become null and void.
The Showboat Majestic has free, reserved parking on the Public Landing. There is ample parking at The Covedale Center for the Performing Arts, including, off street parking.
If you need a taxi after the show, just let the box office know and we’ll call during the show.
Both theatres have a lost and found. If you’ve left something behind, just call and we’ll see if we can find it.
We are a non-profit organization and all donations are tax-exempt. If your name appears incorrectly in our program, please let us know and we’ll correct the mistake.
Your information is used solely for our organization, Cincinnati Landmark Productions. We will never sell, trade, or exchange your data to another organization. You occasionally may receive emails, flyers and other promotional materiel for productions at our theatres.